Has customer service become a thing of the past? Has corporate America, or for that matter, Global conglomerates given up on customer service? Is customer service the new oxymoron? For those of us who have had the pleasure of being rerouted around the world to actually speak to someone in customer service, who doesn’t really speak English, you know exactly what I’m talking about. I just spent 45 minutes trying to elicit a return authorization number from an HP representative. Incredibly frustrating. He had to place me on hold and check his “resources” every three minutes just to see if he could do anything to help me. It took 15 minutes to get his supervisor to approve the return. Another 10 minutes of being told from their hardware department on what to expect during this return process. Why do they do this? Is it done to frustrate us to the point of hanging up on trying to get help? Is it a conspiracy? I have always used Apple hardware. Now I know why. Just walk in to an Apple store and they’ll take care of it. Some companies have not lost sight of customer service, but hey, some of them just want you to learn a new foreign language.